FAQ
Frequently Asked Questions
Find answers to common questions about wholesale ordering with RYELSOL.
General Questions
Q: What products do you offer?
A: We specialize in 3C digital accessories including mobile chargers, data cables, earphones, phone cases, power banks, and related accessories.
Q: Do you ship internationally?
A: Yes, we ship to wholesale partners worldwide. Shipping costs and delivery times vary by destination.
Q: Can I order samples before placing a bulk order?
A: Yes, sample orders are available. Please contact us to discuss sample pricing and arrangements.
Ordering & Pricing
Q: What is your minimum order quantity (MOQ)?
A: Our MOQ is 100 pieces per item. This allows us to offer competitive wholesale pricing.
Q: Do you offer discounts for large orders?
A: Yes! Orders over 1,000 pieces qualify for special volume discounts. Contact our sales team for customized pricing.
Q: Can I mix different products in one order?
A: Yes, you can mix different products, but each item must meet the 100-piece minimum order quantity.
Q: How do I get a price quote?
A: Please contact us with your product requirements and quantities, and we'll provide a detailed quotation within 24 hours.
Payment & Production
Q: What payment methods do you accept?
A: We accept PayPal, Bank Transfer (T/T), and Western Union.
Q: What are your payment terms?
A: We require a 30% deposit to start production, with the remaining 70% balance due before shipment.
Q: How long does production take?
A: Production typically takes 7-9 days after we receive your deposit confirmation.
Q: When will my order ship?
A: Orders ship once the full payment (remaining 70% balance) is received and confirmed.
Shipping & Delivery
Q: How much does shipping cost?
A: Shipping costs depend on your location, order volume, and shipping method. We'll provide a detailed shipping quote with your order confirmation.
Q: Do you provide tracking information?
A: Yes, we provide tracking numbers for all shipments so you can monitor your order's delivery status.
Q: What if my order is damaged during shipping?
A: Please contact us within 7 days of receiving your order if you notice any damage. We'll work with you to resolve the issue.
Product Quality & Returns
Q: Are your products certified?
A: Yes, our products meet international quality standards and undergo strict quality control before shipment.
Q: What is your return policy?
A: Returns and exchanges are evaluated case-by-case for wholesale orders. Please contact us within 7 days of receipt if you encounter quality issues.
Q: Do you offer product warranties?
A: Yes, we stand behind our product quality. Warranty terms vary by product type - please inquire for specific details.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us. Our team is here to help!